Refund policy

Return & Refund Policy

Return Request Period
You may request a return within 14 days after delivery.

Please contact us before sending any item back. Do not return products to the sender address shown on the shipping label unless we specifically instruct you to do so.

If your return request is approved, we will provide the appropriate return instructions and return address.

Return Eligibility
For non-defective or change-of-mind returns, products must generally be:

  • unused
  • undamaged
  • in their original condition
  • returned with original packaging where applicable
  • returned with included accessories or components where applicable

Products showing signs of use, damage, modification, or misuse may not be eligible for a change-of-mind return.

Change-of-Mind Returns
If you return a product because you changed your mind, ordered the wrong item, or no longer want the product:

  • return shipping costs are your responsibility
  • original shipping charges are non-refundable

Incorrect, Damaged or Defective Products
If you receive an incorrect product, a materially damaged item, an order with missing items due to a packing error, or a product with a confirmed manufacturing defect, please contact us as soon as reasonably possible.

We may ask you to provide:

  • your order number
  • photos
  • video
  • a description of the issue

After review, an appropriate resolution may include a replacement, partial refund, or full refund depending on the circumstances.

Refund Processing
Refunds for returned products are generally processed after the item has been received, inspected, and confirmed as eligible.

Once a refund is approved and issued, your bank, card issuer, or payment provider may require approximately 5–10 business days to post the refund to your account.

Return Shipping for Merchant Error or Confirmed Defect
If a return is required because of our error or a confirmed product defect, we will provide appropriate return-shipping instructions.

Non-Returnable or Ineligible Items
Items may be refused for return if they have been used, damaged after delivery, altered, modified, misused, returned without required components, or returned without prior authorization.

This does not affect claims involving confirmed manufacturing defects or errors on our part.

Warranty
We do not currently advertise or provide a separate long-term product warranty unless specifically stated on the relevant product page.

We do review reasonable claims involving products that arrive damaged, incorrect, or with a confirmed manufacturing defect.

Wholesale and B2B Orders
Wholesale, bulk, dealer, distributor, or other B2B orders may be subject to separately agreed commercial terms. Where separate terms have been agreed, those terms may take priority over this standard retail return policy.

Contact
To request a return, report a damaged or incorrect product, or ask a refund-related question, please contact us through our Contact page or published customer service email.